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FAQs

  • Can OEM or ODM be provided?

    Yes, we provide customized services for customers.
     You need to provide us with some technical data.

  • Can we sign a non-disclosure agreement?

    Yes. Even if we do not sign an NDA agreement, please rest assured that all your information or drawings will be kept strictly confidential. We do not disclose information and drawings to third parties. This is our basic way of doing business and principles.

  • What is the guarantee of your after-sales service?

    Our products are guaranteed to be free from defects in workmanship and materials within 60 days. If we are notified of a defect within 30 days of shipment, we will repair or replace it free of charge. Shipping errors will also be replaced free of charge. This warranty does not cover customer error in ordering, mishandling, storage or other circumstances beyond our control. Our liability is limited to the price of the parts or services we provide.
     

  • What's your leadtime?

    1 day for inventory and 25~35 days for the new project.

  • Do you provide samples? Is it free or extra?

    We will charge as little sample fee as possible, and sometimes we may even provide samples for free. However, you must pay us the courier fee by the following courier methods: DHL, TNT, UPS and FEDEX.

  • Can items be printed with our own logo?

    Yes, you only need to send us the source file of the logo.
logo

If you have any questions, please contact us via email or telephone and we will get back to you as soon as possible.

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